Task: Publicise The Test Services (SP)

A success factor for the permanent test organisation is the uniformity and transparency with which the organisation offers its test services. This is important to the client, but also to the test organisation. It is vital to the clients that they know what to expect from a test organisation. Which services are offered and what do they represent exactly? For instance, what does the service “providing training” mean? Which courses are provided, how long do they take, and so on. This information is described in a so-called service catalogue, which is made available to the clients (in a document or e.g. via a page on the intranet).

The service catalogue specifies the following properties for each service:

Service description	Summary description of the service
Relationship with other services	Any relationships of the service with one or more other services. For instance, the service “supplying test tool programming” has a relationship with the service “installing test tools”.
Input	The input expected from the client. For instance, a risk list is required for the service “creating MTP”.
Condition	The condition that a client must meet if the service is to be successful. For instance, the requirements must be frozen for the service “creating logical test cases”.
Output	The expected output of the service. E.g. a coaching plan for the service “employee coaching”.
Service Level	The service level of the service. E.g. for the service “making defect management tool available”, this might be that it is available within 12 hours following the request.
Costs	The costs relating to a service. The costs can be specified in prices/rates, but also in hours. For instance 20 hours (4 hours preparation, 2 days course) for the service “acceptance test introduction course”.